Contact MASCOT: (907) 864-5020

Riding Guidelines and Policies


MASCOT buses are open to the public.  In order for all our passengers and drivers to have a safe and comfortable ride – activities that jeopardize the safety, order, comfort or rights of other passengers and drivers will not be tolerated.  Failure to comply with this Code of Conduct provides MASCOT with the option of suspending or revoking the privilege to use the transit system.

  • Disturbing or harassing other passengers or the bus operator is strictly prohibited. This includes bus is not limited to: fighting, throwing objects, pushing, shouting, and vulgar language are not accepted and is cause to be removed from the bus.
  • Anyone who intentionally assaults a transit operator or destroys transit property will be prosecuted to the fullest extent of the law.
  • Hazardous items such as flammables, uncovered glass, and explosives are never allowed on the bus.
  • Weapons are not allowed except where permitted by state law.
  • Bringing odors, from one’s person, clothes, articles or any other source that unreasonably interferes with the use and enjoyment of the transit vehicle by other passengers or drivers.
  • Littering or creating unsanitary conditions is cause for removal.
  • Vandalism or graffiti to seats and other portions of the bus, bus stops, or transit facilities will result in automatic ban of riding the bus.
  • Refusing to pay fare will result in denial of service or removal from bus
  • Seat Belts are required when the bus is equipped with them, per Alaska Statute 28.05.095
  • No smoking on the bus or using any form of tobacco
  • MP3, radio, CD listening is permitted if earphones at a low volume are being utilized so it does not disturb the other passengers.
  • Mobile phone conversations must be kept to low volume, and may not be conducted on speakerphone.
  • Strollers and baby carriages brought onto the bus must be folded and stored out of the walkway.
  • Wearing roller-skates, roller blades or use of a skate-board is prohibited on the bus.
  • Blocking the aisles, doors, free passage or seating areas of other patrons is not allowed
  • Distributing handbills, political flyers, soliciting or panhandling on the bus is not allowed
  • Pets, other than Service Animals must be in an adequate carrier designed for such animal, the size of which must not interfere with the comfort or convenience of other passengers.  For more information on Service Animals, see below.
  • Large, bulky items longer than the distance from the floor to the ceiling are prohibited. Some large objects may be taken to the rear of the bus at the discretion of the bus operator.



Service animals will not be denied boarding because passengers fear the animal or are allergic to it. Passengers need to avoid feeding or petting service animals because these animals are working and should not be distracted. Owners may be asked to remove their service animal if it is not under their control or poses a direct threat to the health and safety of others.  Mascot follows the requirements laid out by the Americans with Disabilities act (ADA).

Under the Federal Transit Administration (FTA), service animals are not limited to guide dogs, it may be any type of animal that has been trained to help an individual with disabilities. Permits and registration for the animal are not required but bus operators may inquire about the tasks the animal has been trained to perform.

Therapy, comfort or emotional support animals are not considered service animals for the purpose of using transit. These animals and pets may board in six-sided kennels or carriers.


Service animals are extremely well-trained and familiar with working in public places. There are basic standards service animals need to follow:

  • The animal must remain under the handler’s control at all times
  • Animals should not solicit attention or annoy the public (i.e. steal food, defecate or bark)
  • Must be clean and well-groomed
  • Remains quietly beside handler on the floor or in their lap, does not block aisle or sit in seats
  • Does not show aggression toward other animals or passengers
  • Owners are responsible for any damage or mess caused by the animal



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